Refund policy
30-Day Refund Policy
We want you to be completely satisfied with your purchase of Full Guard Spray. If for any reason you are not, we offer a straightforward 30-day refund policy for unopened products, as well as additional protection for users who follow our hygiene recommendations. If a product is damaged or you have another problem then please contact us.
Eligibility for Refunds:
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Products must be returned unopened, unused, and in their original packaging.
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Refund requests must be made within 30 days of the original purchase date.
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Proof of purchase (such as an order confirmation or receipt) is required.
Special Guarantee for Full Guard Spray:
If you use Full Guard Spray before and after every session and still get a documented skin infection, we will:
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Refund your order in full.
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Send you £100 as an apology for your inconvenience.
To claim this guarantee:
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You must provide proof of consistent use (e.g., photos or videos of the product in use).
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A certified doctor’s note or test result confirming the specific skin infection is required.
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This offer is made in good faith. Please don’t try to scam us—we’re serious about athlete safety and fairness.
How to Request a Refund or Guarantee Claim:
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Contact us at hello@sportshygiene.com with the subject line "Refund Request" or "Guarantee Claim".
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Provide your order number, details of the issue, and supporting documentation (e.g., proof of unopened product for refunds or proof of infection for claims).
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For unopened product returns, we will provide instructions for shipping the item back to us.
