Get in touch
Questions about Full Guard, an order, or keeping your whole gym training clean? We're a small UK team and we read every message. Drop us a line below and we'll get back to you — usually within one working day.
How can we help?
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Orders, shipping & returns
Need to check an order, update an address or arrange a return? Send us your order number and the details and we'll sort it quickly.
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Wholesale & academies
Become a hygiene partnerKitting out a gym, club or academy? Join the hygiene partner programme for wholesale pricing, education and support.
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Product & hygiene questions
Read the skin-health guidesNot sure which product is right, or how to build a routine? Ask us anything — or read our medically reviewed guides.
Send us a message
For gyms, academies & coaches
Keep your whole gym training clean. Join the hygiene partner programme for wholesale pricing, education resources and partner support.
Contact FAQs
How quickly will I get a reply?
We aim to reply to every message within one working day. We're a small UK team, so during busy periods it can occasionally take a little longer — but we always come back to you.
Where do you ship and how fast?
We dispatch quickly from the UK. If you need a delivery update, message us with your order number and we'll chase it for you.
What's your returns policy?
We keep returns hassle-free. Drop us a message with your order number and the reason, and we'll talk you through the next steps.
Do you offer wholesale for gyms and academies?
Yes. Our hygiene partner programme gives gyms, clubs and academies wholesale pricing plus education and support. Become a hygiene partner.
I have a question about a skin condition — can you advise?
Our guides are medically reviewed for general education, but we can't give personal medical advice. For an active skin concern, please see a pharmacist or GP. Full Guard and our soap are cosmetic hygiene products, not medicines.
